ss77 Privacy Policy

1. Who We Are

ss77 ("ss77", "we", "us", "our") operates the online gaming platform accessible at ss77.vu. ss77 offers casino games, sports betting, bingo, sabong, and related gaming services to eligible players, with a primary focus on serving Filipino players across the Philippines — from Metro Manila to Cebu, Davao, Quezon City, and beyond.

For the purposes of this Privacy Policy, ss77 is the data controller responsible for the personal information collected through the ss77 platform. Questions regarding this policy or your personal data may be directed to ss77 customer support as set out in Section 14.

2. Data We Collect

ss77 collects personal data in the following categories when you register, use, or interact with the platform:

• Identity Data: Full name, date of birth, username, and government-issued identification document details (collected during KYC verification).
• Contact Data: Philippine mobile number and email address (where provided).
• Financial Data: GCash number or other payment method identifiers used to fund your ss77 account, deposit amounts, withdrawal requests, and transaction history.
• Account Activity Data: Login timestamps, game history, betting activity, session duration, bonus usage, and account balance history.
• Technical Data: IP address, device type, operating system, browser type, and general geographic location derived from IP data.
• Communications Data: Records of your interactions with ss77 customer support, including Live Chat transcripts and email correspondence.
• Responsible Gaming Data: Self-set deposit limits, loss limits, session timers, cool-off requests, and self-exclusion status.

ss77 does not collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect biometric data, health information, or religious or political beliefs.

3. How We Use Your Data

ss77 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your ss77 account, including authentication, balance management, and account security.
• Service Delivery: To provide access to games, process deposits and withdrawals, deliver promotions and bonuses, and operate the full ss77 platform.
• Identity Verification (KYC): To verify that you meet the minimum age requirement of 21 years and to comply with applicable anti-money laundering (AML) obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account creation, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling behavior and to administer self-set responsible gaming tools.
• Customer Support: To respond to your support inquiries, resolve disputes, and maintain records of support interactions.
• Legal Compliance: To fulfill obligations imposed by applicable laws, regulations, and regulatory authorities, including record-keeping requirements.
• Platform Improvement: To analyze aggregated, anonymized usage data for the purpose of improving platform performance, game offerings, and user experience.
• Marketing Communications: Where you have expressly opted in, to send you promotional communications about ss77 offers and updates. You may opt out at any time.

4. Legal Basis for Processing

ss77 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and ss77 — including account creation, game provision, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable legal requirements, including KYC/AML obligations and regulatory reporting.
• Legitimate Interests: Processing carried out in pursuit of ss77's legitimate business interests, including fraud prevention, security monitoring, and platform improvement — where such interests are not overridden by your rights.
• Consent: Where ss77 relies on your consent (for example, for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing

ss77 does not sell your personal data. ss77 may share personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other authorized payment service providers — solely to process your financial transactions.
• Identity Verification Providers: Third-party KYC service providers engaged to verify identity documents and confirm age eligibility.
• Game Content Providers: Licensed game studios (such as JILI Games and other certified providers) that supply game software to the ss77 platform. These providers may receive anonymized player activity data for RTP auditing and game performance purposes.
• IT Infrastructure Providers: Cloud hosting, security, and platform maintenance providers who process data on behalf of ss77 under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or regulatory direction, ss77 may disclose personal data to competent authorities.

Any third-party service provider that processes personal data on behalf of ss77 is required to maintain appropriate technical and organizational security measures and is prohibited from using your data for any purpose other than the specific service they provide to ss77.

6. Payment Data

ss77 processes payment data in connection with deposits and withdrawals via GCash, PayMaya, and Philippine banking partners. ss77 does not store complete GCash PINs, bank account passwords, or full payment card numbers on its servers. Payment transactions are processed through secured, encrypted channels.

Transaction records — including deposit amounts, dates, and payment method references — are retained as required for financial record-keeping and regulatory compliance purposes. These records form part of your account history and are accessible to you through your ss77 account dashboard.

7. Cookies & Tracking Technologies

ss77 uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies may be used:

• Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and maintain your game state. These cannot be disabled without disrupting your use of ss77.
• Performance Cookies: Used to collect anonymized data about how players navigate and interact with the ss77 platform — for example, which pages are visited most frequently and how long sessions typically last. This data is used to improve platform performance.
• Functional Cookies: Used to remember your preferences (such as language settings) to provide a more personalized experience on return visits.

You may control cookie settings through your browser settings. Disabling non-essential cookies will not prevent you from using the core ss77 gaming service, but some functionality may be limited.

8. Data Retention

ss77 retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention guidelines:

• Active Account Data: Retained throughout the lifetime of your ss77 account and for a period of five (5) years following account closure, to satisfy legal and regulatory record-keeping obligations.
• Transaction Records: Financial records are retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable anti-money laundering regulations.
• KYC Documents: Identity verification documents are retained for the period required by applicable regulations, typically five (5) years from the date of verification or account closure.
• Support Records: Customer support communications are retained for three (3) years from the date of the last interaction.
• Marketing Data: Where you have consented to marketing communications, your contact details will be retained for that purpose until you withdraw consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized such that it can no longer be associated with you as an individual.

9. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by ss77:

• Right of Access: You may request a copy of the personal data ss77 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and no overriding legal obligation requires retention.
• Right to Restriction: You may request that ss77 restrict the processing of your personal data in certain circumstances.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that ss77 provide your data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact ss77 support via Live Chat or email. ss77 will respond to verified requests within thirty (30) days. Identity verification may be required before processing a data rights request.

10. Data Security

ss77 implements appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and ss77's servers.
• Encryption of sensitive data at rest, including payment references and identity document data.
• Access controls limiting personal data access to authorized ss77 personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the ss77 platform.
• Incident response procedures for promptly detecting and responding to any personal data breach.

In the event of a personal data breach that is likely to pose a risk to your rights and freedoms, ss77 will notify affected players in accordance with applicable notification requirements.

Players are reminded that they are also responsible for maintaining the security of their ss77 login credentials. Do not share your password with any third party, including ss77 support staff, who will never ask for your password.

11. Children and Minors

The ss77 platform is strictly intended for adults aged 21 years and above. ss77 does not knowingly collect personal data from persons under the age of 21. If ss77 discovers that it has inadvertently collected personal data from a minor, the associated account will be immediately suspended, and the data will be deleted or returned in accordance with ss77's account closure procedures.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms. If you have reason to believe that a minor has registered on ss77, please contact ss77 support immediately.

12. Third-Party Links

The ss77 platform may contain links to third-party websites or services (for example, payment provider portals). ss77 is not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party services you access in connection with your ss77 account. This Privacy Policy applies solely to the ss77 platform and the personal data collected through it.

13. Changes to This Policy

ss77 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the platform or to the contact details registered on your account. The date at the top of this policy indicates the most recent revision. Your continued use of ss77 following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. We encourage you to review this policy periodically.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or the personal data ss77 holds about you, please contact us through the following channels:

• Live Chat: Available 24/7 on the ss77 platform. This is the fastest way to reach the ss77 support team, including for data rights requests.
• Email: [email protected] — for privacy inquiries and data rights requests. Email responses are provided within 12–24 hours for general support and within 30 days for formal data rights requests.

When submitting a data rights request, please include your registered username and the specific nature of your request to help ss77 process it efficiently.